What is the customer in 2020 and how do we prepare for it - Robert Scoble

The customer is changing thanks to new technologies from augmented reality to autonomous cars. But we are just at the beginning of those changes and Robert Scoble has been studying new customers and companies for decades, and was first or very early to see Uber, Tesla, Instagram, DJI, Siri, Flipboard, amongst others, and will bring that learning to us (he has interviewed thousands of startups in his career, and worked at Microsoft, Rackspace, and Fast Company). You will hear how customers are reacting to virtualized interfaces, artificial intelligence, new social media capabilities, and are changing what they will expect from companies in the future as we move toward a future where we'll become better human beings thanks to new technologies.